Delta Airlines Organizational Behavior - 3537 Words

Delta Air Lines: Yesterday, Today and Tomorrow Study Group Research Paper Management and Organizational Behavior School of Business and Mass Communication Delta Air Lines: Yesterday, Today and Tomorrow A company must have a clear vision for success in order to succeed: a realization of what has worked for the company in the past, an understanding of the standing of the company today, and a vision for where the company will be heading tomorrow. Delta Air Lines is the epitome of a company that realizes what it takes to succeed with a clearly defined pathway to operational successes. Delta’s road to operational success has been a journey for the company; ever-changing and consistently moving forward. Through trails and reevaluation,†¦show more content†¦The perception and expectations of the flight attendants was constantly changing. For years prior to the civil rights movement, Delta imposed strict rules on the women to include prohibition of children and marriage fearing such would interfere with work. As an added bonus, Delta used the womens availability as a way to lure businessmen to fly with Delta to be able to pick up eligible women (Whitelegg, 2011). According to one flight attendant, being associated with the airlines turned out to be a happy hunting ground for marriage partners for lots of young men and women with healthy hormones and honorable intentions† (Whitelegg, 2005, p.16). Recognizing this, the image of the flight attendants become provocative as their uniforms became less formal. However, women still found their jobs were liberating because they were breaking the traditional model and perception of womens place in society. Deltas corporate social responsibility was not questioned because the social etiquette for young women during this time was to get married. According to Nelson amp; Quick, ethical conduct at the individual level can translate into social responsibility at the organizational level (p.60). As the United States culture changed from a society primarily dominated by whiteShow MoreRelatedCustomer Service And Cargo Operations1421 Words   |  6 PagesOperations, said. â€Å"We appreciate the hard work of our employees and think the SkySpa will add real value to the airport work environment† (as cited in Thomas, 2015, para 8). Providing such an atmosphere and a place of retreat for their employees shows that Delta cares about the health and well being of their staff. According to Delta’s S.V.P Allison Ausband stated the following: making sure our employees are well taken care of and have the tools to look and perform their best is something we’re proud to doRead MoreOrganizational Behavior Of The Aviation Industry1647 Words   |  7 PagesOrganizational Behavior Issues in Aviation BA520 with Dr. Rosemarie Reynolds Joshua Jecha, Zhiyuan Lu, Xinlei Yang 10/1/2014 â€Æ' Abstract The aviation industry, due to its fast paced and extremely performance oriented nature, is an ideal example of how proper organizational behavior lends to the growth, and ultimate success of a company. Often, mitigating operational hurdles and constraints becomes the focus of leadership in this industry as problems such as financial limitations continuallyRead MoreDiversity, Gender Diversity And Human Rights1837 Words   |  8 PagesDelta has shown great support for human rights and has supported the rights of their employees; their vision and decisions have had positive implications for their business and managerial practices. The founder of Delta, C.E. Woolman states, Happy Employees Make Happy Customers Make Happy Shareholders (Kaufman, 2013, p.28). It is implicit that Delta cares about their employees and understands the importance of carrying out and using diversity practices within their business. Cultural diversityRead MoreDelta Air Lines Communications And Decision Making2387 Words   |  10 Pages Delta Air Lines: Communications and Decision Making Annie Mullins, Camaryn Jackson, Marinela Prifti and Bree Hood Brenau University May 13, 2015 â€Æ' Delta Air Lines Communications and Decision Making C.E. Woolman, the first leader of Delta Air Lines, believed that the company should take care of its employees so that, in return they would take care of customers. At the root of this care included effectively communicating with his teams and empowering them to make the right decisions. AsRead MoreAl Frameworks For An Organization Successful1751 Words   |  8 Pagesal frameworks needed to make an organization successful. The objective of this particular assignment is to survey Delta Airlines, Inc. to gather an understanding of the company’s management system. The survey is also intended to allow the student to learn how the company’s management system influences and motivates its employees. The management system at Delta Airlines has always been founded on a â€Å"family-oriented† approach; with an emphasis of long-term job security in exchange for employee loyaltyRead MoreAirline Business : Jet Blue Airways2095 Words   |  9 Pagesspecifically the airline business. Air travel remains a large and growing industry. It facilitates economic growth, world trade, international investment and tourism and is therefore central to the globalization taking place in many other industries. The commercial aviation industry in the United States alone has grown dramatically since the end of World War II. In the past decade, air travel has become more and more popular and has a growing increase of 7% per year (The Airline Industry). TravelRead MoreCustomer Relationships Of Southwest Airlines1467 Words   |  6 PagesThis paper will address the customer relationships of Southwest Airlines based on the following benchmarks: Employee Relationship, Sales Marketing/Competitive Advantage, Value Creation, Internal External Environmental Factors, Ethical Issues, and Customer Orientation. Research from Southwest Airlines’ website, Indeed.com, Dallas Morning News, JetBlue, Spirit, Forbes, Investopedia.com, Yourbusiness.com, Ethicsdiscovery.com, and Contemporary Selling Building Relationships, Creating Value 4th EditionRead MoreClassic Airlines Benchmarking2219 Words   |  9 PagesGeneric Benchmarking Worksheet Task A: Problem/Opportunity Statement Instructions for Task A: In the Response row, write out the problem/opportunity statements for the scenario for each of the team members. Response to Task A: Classic Airlines will become a profitable and successful organization by establishing better relationships with its internal and external customers. Generic Benchmarking—The purpose of generic benchmarking is to identify potential solutions to the problem statementsRead MoreSouthwest Airline Merger With AirTran Essay1450 Words   |  6 PagesSouthwest Airlines has come from an underdog to being one of the best airlines in the industry. This reputation translates from its strategic management of resources. The Co-founder and former CEO, Herb Kelleher, established a unique corporate culture that leads to high customer satisfaction, employees’ morale, and one of the most profitable airlines in the industry (Jackson et al., 2012). The corporate culture concentrates on empowerment the workforce. It shows through Southwest Airlines core valuesRead MoreBusiness Strategy Of Southwest Airlines1633 Words   |  7 PagesSouthwest Airlines is currently facing a multitude of challenges to its historically successful business strategy that have created concerns about its ability to grow in the future. These challenges are both external and internal. External challenges include leaner competitors. External challenges include leaner competitors, higher gas prices, and limited growth opportunities. Internally the company face challenges such as reducing costs, keeping its unique culture intact, changes in the